Advanced Order Management - Processing Returns and Refunds for Online Orders.

  • How to search for an order including completed orders
  • How to void a very recent order that is not in completed status
  • Giving money back to a customer for cash payments
  • Receiving goods back to inventory
  • Using the Customer Returns & New Order Return Wizard in OmniChannel Commerce
  • Assign a return condition, send resolution email to customer
  • Process a refund to a credit card