For many small-to-medium sized businesses with less than 100 orders per day, processing orders manually will be a common practice. In OmniChannel Commerce the workflow for manually processing orders is streamlined and incorporates best business practices such as checking for completeness of the order. The basic steps are:

  • Search the order queue
  • Review order status
  • Load Order Management module
  • Review order summary
  • Process payment or refund if necessary
  • Generate a shipping tracking number and print a shipping label
  • Process new order shipment
  • Pick and pack
  • EMail notify
  • Order status change to "Complete"